Privacy Policy

HAZELNUT HOMES LTD (company number 16522922, ICO registration ZC154983) is responsible for the personal details you share with us.

What we collect

When you contact us, use our enquiry forms or chat with Hazel, our AI assistant, we may collect your name, phone number, email address, property requirements and the content of your conversation.

How we use it

We use your details only to respond to your enquiry, arrange viewings or valuations, and provide our services. We do not sell your details. Chat messages are processed by a third-party AI provider to generate replies.

Cookies and advertising measurement

With your consent, we use the Google Ads tag to measure how visitors use our site and how our advertising performs. Consent is optional: you can accept or reject it in the cookie banner, and your choice is saved on your device. To change it, clear your browser's stored data for this site and the banner will appear again.

How long we keep it

We keep enquiry records only as long as needed to deal with your enquiry and meet legal obligations.

Your rights

You can ask to see, correct or delete your details at any time by emailing angela@hazelnuthomes.co.uk or calling 07521739918. You can also complain to the Information Commissioner's Office (ico.org.uk).