Hazelnut Homes

    Legal & compliance

    Property Redress Scheme

    Hazelnut Homes Estate Agent is a member of a government-approved property redress scheme. If we cannot resolve a complaint with you directly, you can refer it to the scheme for an independent review.

    Our membership

    Scheme
    Property Redress Scheme (PRS)
    Membership number
    PRS059171
    Member name
    Hazelnut Homes Ltd
    Membership period
    10 June 2026 to 9 June 2027

    How to make a complaint

    1. Contact us in writing so we can put things right. Please include your name, address and a clear description of what went wrong.
    2. We will acknowledge your complaint within three working days and carry out a full investigation.
    3. You will receive a written outcome, our final view of the matter, within eight weeks of your complaint.
    4. If you remain unhappy, or eight weeks pass without a final response, you may refer your complaint to the Property Redress Scheme for an independent decision. Referrals should normally be made within twelve months of our final response.

    Contact us first

    Contacting the scheme

    Property Redress is approved by the UK Government to handle complaints about property agents, and the service is free for consumers to use.